Returns & Refunds Policy
Our Return Policy
We want you and your pet to be completely happy with your purchase. If you're not satisfied, we're here to help.
Returns
You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging.
To start a return, please contact us with your order number and reason for return. We will provide instructions on how to send your item back.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.
Non-Returnable Items
- Items that have been used or damaged after delivery
- Items returned more than 30 days after delivery
- Perishable goods (e.g., pet food, treats)
Damaged or Wrong Items
If you received a damaged or incorrect item, please contact us within 7 days of delivery with a photo of the item. We will send a replacement or issue a full refund at no cost to you.
Questions?
If you have any questions about our return policy, please contact us.